Frequently Asked Questions
Everything you need to know about your magical home journey.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package departs our sanctuary.
What is your return policy for home decor items?
We accept returns on unused and unopened items within 30 days of delivery. Please note that certain handcrafted or seasonal items may be final sale.
Are your candles and incense ethically sourced?
Yes, we prioritize sustainable sourcing. Our candles are made from natural wax blends, and our herbs and incense are harvested with respect for the earth and fair labor practices.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location and local customs processing.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure timely delivery. You can request a change or cancellation within 2 hours of purchase by contacting our support team.
What should I do if my item arrives damaged?
If your items are damaged during transit, please email our customer care team within 48 hours of delivery with photos of the damage and your order number for a replacement or refund.